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Page d'accueil > General terms and condition of sale

These general conditions of supply apply to every order, excluding any possible written comments submitted by to the Customer.
The placing of an order implies full acceptance of these General Conditions of sale.

These Sales Conditions are intended to regulate the purchase of products, made over the internet, on the site.
• Sales are carried out in accordance with the provisions of Legislative Decree no. 185/99 and, as regards the protection of privacy, the provisions under Law no. 675/96 and subsequent modifications.
• Customers by confirming their purchase order, unconditionally accept and agree to observe in their relations with, these general conditions and payment terms transcribed below, claiming to have read and accepted every piece of information provided, in accordance with the aforementioned regulations.
• Once concluded the on-line purchase procedure, the Customer agrees and undertakes to print and keep these general conditions of sale, which had already been examined and accepted during the purchasing process.
• The purchases of products are made by the Customer at the indicated price, which are confirmed at the time the order is placed, in addition to indicated transport costs.
• Orders shall be sent when all selected order items become available unless otherwise specified.
• In cases where shipments with cash on delivery mode are returned to the sender for reasons attributable to the recipient, no further deliveries with cash on deliver shall be made to the Customer in question. In this circumstance, only orders with payment in advance shall, therefore, be accepted.
• also reserves the right, in order to carry out new shipments to the user in question, to demand payment of the shipping costs incurred for the goods returned to sender.
The courier in case of non-delivery due to absence of recipient, will leave a notice of non-delivery. Customers are requested to contact and arrange for redelivery directly with the courier within two days of the first such attempt at delivering. If such arrangements are not made, the package shall be put on hold at a UPS branch office.

Invoices are not issued unless jointly requested with the order, accompanied by a Tax Code and VAT Number (under Article 22, Presidential Decree 633/72, concerning VAT).

Within 8 days of receiving the requested goods, Customers have the possibility to exercise their right of withdrawal.
Such possibility applies to every product listed on the site.

In the event that Customers wish to return any purchased products, they shall forewarn us by email to "". Moreover, in accordance with the respective Decree, Customers shall send a registered letter with such request to: Bortoletti Fonderia Artistica (Artistic Foundry) Srl - Via delle Industrie 24 - 30020 Marcon, VE, Italy, indicating the order number, the invoice and the means of reimbursement: Voucher.
Within 7 days of receipt of goods (which shall be returned at the Customer's expense). With respect to the foregoing, Bortoletti shall issue such Voucher.

For any clarification and/or complaint please contact us by email at

This contract shall be governed by Italian law. For any dispute concerning the validity, interpretation or execution of this contract, the territorial jurisdiction shall be at the courts of the company's place of residence of Bortoletti Fonderia Artistica Srl

Prices do not include shipping costs, which shall be invoiced as a separate item from the purchased products price, and in accordance with the size of the order. Shipping costs shall be indicated prior to completing the order by the Customer and therefore prior to payment.
Prices include the applicable VAT rate on the day of the order. Any modifications to this rate shall be applied automatically to the price of products sold by Bortoletti Fonderia Artistica Srl on its website.
Selling prices may be altered at any time. It is hereby understood that all prices charged to the Customer, for contractual purposes, shall be those in force and indicated on the site at the time the order is placed.
Products are governed by the current general conditions of sale, and are all articles published on the site at the time of the Customer's order (hereinafter the Products); in accordance with Articles 52 and 53 of the Consumer Code, the company Bortoletti Fonderia Artistica srl shall provide Customers adequate information concerning such products, indicating their main characteristics (sizes, colours, composition, description, etc.) and prices, including any fees and taxes. Before ordering, Customers can access the essential characteristics of the product(s) they want to purchase via the Website.

In addition, product features are shown in photographs published on the Site, illustrating as closely as possible the products on sale. Photographs are not part of the contractual relationship between the parties. The Customer acknowledges that product photographs on the Site have an indicative value. There may be changes due to photographic treatment. All information is given through the Site in accordance with Article 52 of the Consumer Code.

Product availability for sale on the site is automatically updated, however, given that the Site may be viewed simultaneously by multiple users, it is possible that simultaneous purchases may lead to products listed as available might have been just sold out. In this case a notice shall be sent to the Customer by email, and amounts paid (price of product and shipping expenses if applicable) shall be refunded according to the procedures defined in the Payments section.
Bortoletti Fonderia Artistica Srl reserves the right to modify the assortment of products subject to the obligations from its suppliers.

 The order form shall be filed in the database belonging to Bortoletti Fonderia Artistica Srl for the time necessary for the execution of the same and, in any case, in accordance with ongoing legislation.
Orders are stored on the server for a period of 10 years from the last order. Customers can access the details of the orders at any time by sending an email to
In the case of a request for an invoice, the Customer must request this at the time of order confirmation.

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Via delle Industrie 24,
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