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Legal guarantee of 24 months (12 months for professionals)
Consumer Code (Articles 128-135) provides a legal guarantee of 24 months for the sales of consumer goods between retailers and consumers. Bortoletti Fonderia Artistica Srl is accountable to Customers (natural persons acting for purposes unrelated to their entrepreneurial, commercial, craft or profession) for any lack of conformity on any products sold via its Website.

Such Legal Guarantee of 24 months does not apply to products purchased with invoice and VAT number by professionals and businesses. Should a VAT number be submitted when compiling order forms, our guarantee is 12 months and this applies to products that show a lack of conformity, provided that such product has been used correctly, respecting its intended use and as foreseen in the technical documentation.   

Aforesaid lack of conformity exists when the product is not fit for use which it must serve habitually, it is not as described, or does not possess the qualities promised by the seller, does not offer the quality and performance which are normal in goods of the same type, or is not suitable for the particular use that the Customer made known to the seller at the time of purchase, and such use was accepted by the seller. Any lack of conformity which becomes apparent within 24 months from the date of purchase of the goods shall be reported within 2 months of the defect’s date of discovery. Unless proved otherwise, it is assumed that any lack of conformity occurring within 6 months of goods’ delivery, already existed on that date. In the case of lack of conformity, the Customer has the right to restore, without charge, such conformity by repair or replacement. The Customer has the faculty to request the Seller to repair or replace the goods, at no charge in both cases, unless the remedy requested is impossible or disproportionate to the other. Any repair or replacement shall be completed within a reasonable time from the Customer's request; the average product delivery time to the Customer is 15 days. If within a maximum period of 40 days Bortoletti Fonderia Artistica Srl was unable to return the product repaired, the Customer may request one of these remedies (replacement, cancellation of the contract, price reduction). Bortoletti Fonderia Artistica Srl shall return the product for repairs to the Centre for Technical Assistance authorised by the Manufacturer.

Warranty exclusions:
Excluded from warranty are materials subject to wear and tear from use or consumption. The warranty does not cover damage due to non-use of appropriate external protective packaging security, not authorised by the Centre for Technical Assistance.
Shipping defective material
Warning! Shipping costs for returning any defective materials by the purchaser shall be borne by the same. 
All shipments shall be returned to sender:
  • at their cost;
  • not including packaging, accessories and original manuals;
  • received with unsuitable or inappropriate external packaging and consequently damaged during transport;
Assistance and Claims
The Client for any information or complaints may contact Bortoletti Fonderia Artistica Srl as follows at the following addresses:

To touch and feel all our creations, visit our shop, San Marco 1854, in Venice
near La Fenice theatre.

For enquiries about an order or information about our products

write to us at:

or call us on: 041.4567140
from 9.00 am to 4.00 pm every day.


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Piva 01476860273
Via delle Industrie 24,
30020 Marcon, Venezia, Italia
+39 041.4567140
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